Last updated: 21 August 2026
These terms govern the use of studio11.ink, appointment booking and the Studio 11 loyalty programme. By booking an appointment or creating an account you accept these terms.
Services are provided by Obrt Yana Tatianina, owner Yana Tatianina, Ivana Gundulića 26 A, 21000 Split, OIB (tax id) 83994785043 ("Studio 11"). Contact: +385924382453, yanatatyanina23@gmail.com.
Studio 11 provides eyelash extension and care services according to the price list published on this site. All prices are in euros and final for the consumer.
The final price may differ from the price list only after a consultation and with your prior consent (e.g. due to the condition of your natural lashes), communicated before the service starts.
Appointments are booked via the site form, your account, phone or message. A booking is confirmed only once Studio 11 confirms it by message or call.
Please arrive without eye make-up and remove contact lenses for the treatment. Arriving more than 15 minutes late may shorten or cancel the appointment.
You can cancel or reschedule free of charge up to 24 hours before the appointment — via your account, message or call.
For cancellations within 24 hours or a no-show, Studio 11 may require a prepayment for your next booking.
Registered clients earn points for every completed and paid service (€1 = 1 point). Tiers: Silver from 300 points (−5%), Gold from 700 points (−10%). Discounts do not stack — the best one applies.
Referrals: a new client arriving via your link gets −10% off her first visit, and you receive +50 points after her completed appointment.
Points and discounts have no monetary value and cannot be paid out or transferred. Studio 11 may change the programme rules by publishing an update; earned points remain valid.
Payment is possible in cash at the studio or by bank transfer to IBAN. Card payments are not available.
In line with Article 10 of the Croatian Consumer Protection Act, you may submit a written complaint to Ivana Gundulića 26 A, 21000 Split or by e-mail to yanatatyanina23@gmail.com. We will reply in writing within 15 days of receiving the complaint.
To speed things up, please include your name, contact and a description of the situation.
The EU online dispute resolution platform is available at ec.europa.eu/consumers/odr. Personal data processing is governed by the Privacy policy; the supervisory authority is AZOP (www.azop.hr).
Croatian law applies to these terms. Disputes fall under the competent court at the provider's seat, without prejudice to mandatory consumer rights.
Studio 11 may amend these terms by publishing a new version; confirmed bookings remain subject to the terms valid at the time of booking.